Legal

Shipping Policy

Last updated: July 2026

Shipping is free on every order, including the United States, Canada, the United Kingdom, Australia, New Zealand and Ireland. We dispatch within 1-2 business days, and delivery inside the United States typically takes 6-10 business days, tracking link included; international delivery can take a little longer.

Where we ship & how long it takes

Destination	Shipping cost	Estimated delivery
United States	Free	6-10 business days
Canada · United Kingdom · Australia · New Zealand · Ireland	Free	Varies by destination, usually longer than US delivery

Every order dispatches within 1-2 business days of payment confirmation.

Tracking

You will receive a tracking link by email as soon as your order ships. If the parcel has not arrived within the estimated window, email [email protected] — we reply within 24 hours and chase the carrier for you. If a parcel is genuinely lost in transit, we reship it or refund you in full, in the same spirit as our 30-day money-back guarantee.

Customs & duties

Orders shipped within the United States never incur customs charges. For international destinations, any customs duties or import taxes, where applicable, are the responsibility of the recipient.

Address changes

Typed the wrong apartment number? Email us as soon as possible — we can usually correct an address before the parcel dispatches, and dispatch happens within 1-2 business days, so speed matters.

Returning a delivered order instead? That is the refund & returns policy. Anything else, the contact page has you covered. Ready to order? The full range of Tibetan singing bowls ships free.